Barclays Bank Plc
Financial Ombudsman decision DRN-5409393 Not upheld
Not upheldoutcome, as published by the Ombudsman
£463redress stated in the decision
Wed Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Barclays have confirmed that the first complaint letter they received from Mr M was from his solicitors in October 2022.Complaint handling
They’ve accepted that they should’ve done more at the time the fraud report was received, and had they done so, it’s likely they wouldn’t have loaded the Cifas marker.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5409393.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.