Lloyds Bank PLC

Financial Ombudsman decision DRN-5408788 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

They’ve effectively said that Lloyds unfairly applied increased overdraft charges to their account during a time that they were experiencing difficulty and without checking that the overdraft itself was affordable.Treatment in financial difficulty

Mr and Mrs T have complained about the overdraft charges Lloyds Bank PLC (“Lloyds”) applied to their current account.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5408788.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.