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Shawbrook Bank Limited
Financial Ombudsman decision DRN-5408189 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Aug 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr and Mrs V complain about the way that Shawbrook Bank Limited handled their application to remortgage their portfolio of investment properties.Mortgage administration
Mr and Mrs V complain that there were significant and repeated failures in how Shawbrook handled their application.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5408189.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.