Barclays Bank UK PLC

Financial Ombudsman decision DRN-5407883 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr T complains that Barclays Bank UK PLC told him it would adjust the amount it was lending to him, to match the balance of the mortgage being repaid, but that it didn’t do this.Mortgage administration

Mr T remained unhappy and referred the complaint to the Financial Ombudsman Service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5407883.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.