MONZO BANK LIMITED
Financial Ombudsman decision DRN-5407663 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
Monzo had restricted access to her accountFunds blocked or frozen
Miss G contacted Monzo as soon as she found that her account had been restricted and said that she wanted to send this money to her family and that the restriction was having a very serious impact on her, given her circumstances.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5407663.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.