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Kroo Bank Ltd
Financial Ombudsman decision DRN-5407311 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Kroo decided to close Mr B’s account with immediate effect.Account closed or refused
He isn’t aware of what new evidence Kroo provided which led to the recommendation being changed. They should get an opportunity to respond to this new information.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5407311.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.