Firms › Creation Consumer Finance Limited ›

Creation Consumer Finance Limited

Financial Ombudsman decision DRN-5405075 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Creation should pay this amount to him because they continued to charge default interest when they shouldn’t have.Charges and fees

Mr K complains Creation Consumer Finance Ltd have reported a default against his account unfairly.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5405075.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.