MBNA Limited

Financial Ombudsman decision DRN-5403408 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

The account was then unblocked the next day.Funds blocked or frozen

I can also see that X finds phone calls difficultSupport for vulnerable customers

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5403408.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.