TSB Bank plc

Financial Ombudsman decision DRN-5400496 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss N has essentially complained that TSB Bank plc (“TSB”) unfairly provided her with an overdraft that was unaffordable.Irresponsible lending

She also says that it continued applying charges to her overdraft even after it should have realised that she couldn’t sustainably repay it.Charges and fees

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5400496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.