Santander UK Plc
Financial Ombudsman decision DRN-5400191 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun May 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Santander has explained that it blocked Mr B’s card because of security concerns.Funds blocked or frozen
I appreciate that it took time out of Mr B’s holiday to try and contact Santander by phone, by online chat and then by phone again, and given the apparent absence of customer support that was available over the weekendService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5400191.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.