Kroo Bank Ltd

Financial Ombudsman decision DRN-5396649 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr M complained because Kroo Bank Ltd refused to refund him for transactions which he said he hadn’t authorised.Unauthorised transaction

He said Kroo hadn’t provided a promised refund or an explanation for the excessive delay and Kroo had treated him disgracefully.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5396649.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.