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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5394503 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr B complains that Barclays Bank UK PLC discriminated against him in applying blocks to his bank card and accountFunds blocked or frozen
He said Barclays’ eventual response didn’t take his complaint seriously and tried to keep him quiet by paying him £100.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5394503.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.