Santander UK Plc
Financial Ombudsman decision DRN-5390811 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
It should then refund any additional interest it charged Mr and Mrs M as a result of the payments not being made when they should have been. And then pay 8% simple interest* on that refund amount calculated from the date the mortgage was redeemed to the date of settlement. If Santander has reported any adverse information about this mortgage to credit reference agencies as a result of this error, it will need to amend that too to reflect payments having been made in full and on time.Credit file reporting
The complaint Mr and Mrs M complain about the way Santander UK Plc has administered their mortgage account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5390811.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.