RPM (Pawnbrokers) Limited

Financial Ombudsman decision DRN-5389692 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

Mr M is unhappy that RPM (Pawnbrokers) Limited provided loans to him when he was struggling financiallyIrresponsible lending

and with how RPM administered those loansMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5389692.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.