ONMO Limited

Financial Ombudsman decision DRN-5389193 Upheld

Upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Wed Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

I don’t feel that ONMO have acted unfairly by applying late payment fees to his accountCharges and fees

I don’t feel that the £40 that they’ve paid to Mr H provides fair compensation for the impact that their poor service has had on him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5389193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.