Santander UK Plc
Financial Ombudsman decision DRN-5389169 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The complaint Mr and Mrs R complain about the way Santander UK Plc handled a temporary switch to interest only on their mortgage (as agreed under the Government Mortgage Charter). Specifically, they’re unhappy about the administration errors that occurred once their arrangement came to an end.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5389169.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.