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American Express Services Europe Limited

Financial Ombudsman decision DRN-5386925 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Miss K complains that American Express Services Europe Limited (AESEL) charged interest on her account after a payment break had been agreed.Charges and fees

It was Miss K who gave the incorrect balance figure to the advisor and asked him to confirm it, but the advisor was at fault for not checking the figure before confirming it.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5386925.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.