Moneybarn Limited
Financial Ombudsman decision DRN-5386121 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr H complains about the administration of a conditional sale agreement with Moneybarn Limited (‘Moneybarn’). Mr H says that he has been treated unfairly by Moneybarn when he couldn’t pay the agreement.Treatment in financial difficulty
Our Investigator thought that £150 compensation was reasonable for this and Moneybarn has agreed. I also think this compensation is reasonable for Moneybarn not corresponding properly with Mr H about this issue.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5386121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.