HSBC UK Bank Plc
Financial Ombudsman decision DRN-5385020 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
HSBC decided to review X’s accounts to comply with its legal and regulatory obligations. On 21 June 2024, HSBC wrote to X to let him know that following its review it had decided to close all his accounts.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5385020.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.