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National Westminster Bank Plc

Financial Ombudsman decision DRN-5384420 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs J on behalf of the executors of the late Mr J’s estate complains about the service received from National Westminster Bank Plc (“NatWest”) when dealing with the late Mr J’s fixed rate ISAMortgage administration

there was a service failing in the advice provided to Mrs J on attending branchService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5384420.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.