CA AUTO FINANCE UK LTD

Financial Ombudsman decision DRN-5383375 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

supplied him with a car that he believes wasn’t of satisfactory quality therefore not fit for purposeProduct mis-sold

He had been discriminated against on grounds of his physical and mental disabilitiesSupport for vulnerable customers

Rules cited

Equality Act 2010, FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5383375.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.