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Admiral Financial Services Limited

Financial Ombudsman decision DRN-5382374 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

Admiral agreed a loan in Miss S’ name. The loan was paid into her bank account. From there the funds were ultimately transferred to a third-party.Unauthorised transaction

Miss S has said that an abusive ex-boyfriend had applied for the Admiral loan without her knowledge or consent.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5382374.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.