National Westminster Bank Plc

Financial Ombudsman decision DRN-5381904 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

The gist of the complaint is that Miss H believes NatWest is harassing her to repay the mortgage, and wouldn’t offer her forbearance, such as a better interest rate, whilst she tries to sell the mortgaged property.Treatment in financial difficulty

This complaint is about an expired interest-only mortgage Miss H holds with National Westminster Bank Plc (NatWest).Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5381904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.