MONZO BANK LIMITED
Financial Ombudsman decision DRN-5379725 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
failed to protect him from falling victim to an employment scam, and hasn’t refunded the money he lost.APP scam refund refused
his account had been frozen without clear explanationFunds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5379725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.