NewDay Ltd

Financial Ombudsman decision DRN-5378164 Not upheld

Not upheldoutcome, as published by the Ombudsman

£212redress stated in the decision

Fri Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Miss J complains that NewDay Ltd trading as Marbles defaulted and terminated her account.Account closed or refused

I’m satisfied that NewDay offered Miss J appropriate support to clear the arrears throughout 2022, 2023 and 2024 prior to defaulting and terminating the agreement in August 2024.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5378164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.