Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-5375629 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Recalculate the interest on the overpayments made by Mr S in January and February 2024 from when the overpayments were made and apply the interest to Mr S’s accountCharges and fees

Ensure that any adverse information that it’s reported to the credit reference agencies about Mr S’s conditional sale agreement is removed from Mr S’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5375629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.