Payment Assist Ltd
Financial Ombudsman decision DRN-5371522 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,800redress stated in the decision
Fri Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Product mis-sold
In the Ombudsman’s words
She said her primary concern was that Payment Assist processed a loan in her name without her knowledge or consent in October 2022.Unauthorised transaction
Mrs O said she was misled into thinking she was signing up to a straight-forward instalment plan that she could cancel any time.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5371522.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.