J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5367816 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Ms L complains that J.P. Morgan Europe Limited trading as Chase (“Chase”) delayed a payment by performing checks on it.Payment delayed or failed

Where I think Chase could have done more is in the service it provided Ms L. On one of the calls on 1 September 2024, the member of staff she spoke to could have been more helpful and it was clear that at the point that Ms L asked to raise a complaint that the call appears to have been abandonedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5367816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.