Santander UK Plc
Financial Ombudsman decision DRN-5367295 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mrs G complains that Santander UK Plc closed her account without informing her and without providing a proper explanation.Account closed or refused
Santander apologised and accepted that the service it had provided Mrs G had fallen short in how it communicated with her.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5367295.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.