MONZO BANK LIMITED
Financial Ombudsman decision DRN-5365991 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Tue Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mrs P complains Monzo Bank Ltd unfairly closed her current accountAccount closed or refused
Mrs P entered into a zero affordability plan for her overdraft after falling into financial difficultyTreatment in financial difficulty
Mrs P complains Monzo Bank Ltd unfairly closed her current account and applied a default on her credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5365991.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.