NewDay Ltd

Financial Ombudsman decision DRN-5364984 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

This resulted in a late payment fee being applied.Charges and fees

NewDay has since acknowledged that the agents should have done this and has offered £50 compensation for the poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5364984.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.