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Aviva Equity Release UK Limited

Financial Ombudsman decision DRN-5363494 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

The estate of Mrs T complains that Aviva Equity Release UK Limited (Aviva) has started legal action to take possession of the property it holds an equity release mortgage over.Mortgage administration

Mrs T didn’t have capacity to make financial decisions, and it took until September 2022 for solicitors to become deputies for Mrs T.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5363494.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.