Revolut Limited

Financial Ombudsman decision DRN-5356259 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mrs T complains that Revolut Ltd (‘Revolut’) won’t refund the money that she lost to an investment scam.APP scam refund refused

Rules cited

FCA DISP (Dispute Resolution), FCA Consumer Duty (PRIN 2A), CRM Code (APP scam reimbursement), PSR APP reimbursement requirement, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5356259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.