HSBC UK Bank Plc
Financial Ombudsman decision DRN-5353575 Not upheld
Not upheldoutcome, as published by the Ombudsman
£389redress stated in the decision
Tue Dec 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
declined to refund disputed transactions that were made from his accountUnauthorised transaction
Mr S feels differently, but from listening to this call, I find first direct did everything it could to explore how it could help him in view of his vulnerabilities.Support for vulnerable customers
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5353575.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.