NewDay Ltd

Financial Ombudsman decision DRN-5348076 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr K complains that NewDay Ltd trading as Marbles Card terminated his account whilst he was in a payment plan.Account closed or refused

Mr K said that at the time of the discussions with NewDay in February 2024 he was struggling with his mental health which impacted on his ability to manage deadlines and financial obligations.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5348076.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.