Lloyds Bank PLC

Financial Ombudsman decision DRN-5347359 Not upheld

Not upheldoutcome, as published by the Ombudsman

£8,000redress stated in the decision

Tue May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr O complains that Lloyds Bank PLC will not refund payments he made by credit card to a website providing online dating and other services.Card dispute or chargeback

Mr O complained about the bank’s decision. It paid him £150 in recognition of delays in dealing with the matter but did not change its conclusions about the section 75 claim.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5347359.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.