Lloyds Bank PLC

Financial Ombudsman decision DRN-5345864 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr B complains that Lloyds Bank PLC hasn’t sent him a document he’s repeatedly requested from it, the signed legally binding mortgage loan contract or agreement reached between him and Lloyds.Mortgage administration

He also said that Lloyds made unfounded assumptions about the reason for his request. Mr B set out a number of steps he thought Lloyds should take to improve.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5345864.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.