MONZO BANK LIMITED
Financial Ombudsman decision DRN-5344693 Upheld
Upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss L complains Monzo Bank Ltd didn’t do enough to help get a refund for a transaction made on her debit card.Card dispute or chargeback
She raised concerns about how her claim had been handled and whether the complaints process had been correctly followed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5344693.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.