Barclays Bank UK PLC

Financial Ombudsman decision DRN-5343565 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr H complains Barclays Bank UK PLC (Barclays) should have progressed his chargeback claim for charges relating to an extra day of car hire that he says wasn’t provided.Card dispute or chargeback

Our investigator said Barclays mishandled the chargeback claim, and based on the evidence available it should have progressed the chargeback further.Service failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5343565.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.