PayPal UK Ltd

Financial Ombudsman decision DRN-5343547 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting

In the Ombudsman’s words

Refund any late payment fees between 22 November 2023 and 2 March 2024Charges and fees

Refund any interest accrued between 22 November 2023 and 2 March 2024Interest and rates

Remove any adverse credit markers for the above period.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5343547.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.