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Kent Reliance Building Society
Financial Ombudsman decision DRN-5341643 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
E complains that OneSavings Bank Plc trading as Kent Reliance overcharged interest on its mortgages.Interest and rates
Rework E’s mortgages as if the interest rate had been changed from 1 August 2024 not 8 August 2024Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5341643.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.