Bank of Scotland Plc

Financial Ombudsman decision DRN-5340574 Upheld

Upheldoutcome, as published by the Ombudsman

£241redress stated in the decision

Wed Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Ms L complains that Bank of Scotland plc trading as Halifax charged interest incorrectly on her credit card account.Interest and rates

She says it didn’t listen to her concerns, refused to log her complaint and hung up on her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5340574.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.