Santander UK Plc
Financial Ombudsman decision DRN-5337528 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Santander decided to close his account in October 2022. Mr S complained about this at the time, but Santander didn’t uphold his complaint.Account closed or refused
Santander received a fraud report about a payment Mr S had received in 2022... Santander decided to close his account in October 2022... Mr S says he later found out in 2024 that Santander had applied a CIFAS (Credit Industry Fraud Avoidance System) marker against him.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5337528.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.