MONZO BANK LIMITED
Financial Ombudsman decision DRN-5336244 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Monzo Bank Ltd (Monzo) closed his account without giving him a reason whyAccount closed or refused
Mr J was also unhappy with the way his complaint was handled explaining that Monzo waited until the last day of the 8-week deadline to respond and then didn’t adequately respond to his concernsComplaint handling
He’s explained he was vulnerable at the time of the closure due to his personal circumstancesSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5336244.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.