Saffron Building Society

Financial Ombudsman decision DRN-5334793 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

P says that it wasn’t until the mortgage offer was issued in September 2021 that it realised that the 8.5% interest rate on the mortgage was a variable interest rate.Interest and rates

The complaint P (a limited company) complains about the actions of Saffron Building Society (“Saffron”) in relation to its commercial mortgage application, and the administration of its mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5334793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.