BankConductIndex

Firms › Nationwide Building Society ›

Nationwide Building Society

Financial Ombudsman decision DRN-5329529 Not upheld

Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mr S complains that Nationwide Building Society unfairly registered a CIFAS marker against himCredit file reporting
Mr S applied to Nationwide through a broker for a joint mortgage, in June 2023. The mortgage was declined and Nationwide registered a CIFAS entry, following concerns it had about the information Mr S had provided about his employment and income.Mortgage administration

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5329529.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.