Bank of Scotland Plc

Financial Ombudsman decision DRN-5328954 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

the Investigator empathised with Ms O’s situation, she was of the view that BOS was within its rights to require the mortgage to be paid off at the end of the term and thought it was reasonable that BOS would not extend the term any further.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5328954.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.