Barclays Bank UK PLC

Financial Ombudsman decision DRN-5326765 Upheld

Upheldoutcome, as published by the Ombudsman

£107redress stated in the decision

Wed Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

paid £275 as compensation for this and a further £25 as a reimbursement of the fee that Barclays had charged for the high value transferCharges and fees

Mrs S wasn’t happy with the service she’d received from Barclays and felt that she’d lost out on investment because the transfer had been delayedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5326765.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.