Kroo Bank Ltd

Financial Ombudsman decision DRN-5326409 Upheld

Upheldoutcome, as published by the Ombudsman

£2,910redress stated in the decision

Wed Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

consider those transactions disputed by Mr W are considered unauthorised in relation to the Payment Service regulations 2017 (PSRs)Unauthorised transaction

Mr W lodged a complaint about Kroo’s handling of the disputeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5326409.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.