Capital One (Europe) plc

Financial Ombudsman decision DRN-5323391 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

remove any interest, or charges applied to the account since 31 March 2022Charges and fees

amend the date of default on Mr B’s credit file to 31 March 2022Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5323391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.